Popular Articles
How to generate Serialized Codes?
In Dyrect, serialized codes are unique identifiers such as numbers or QR codes assigned to each product. These codes enable tracking and managing product details. Customers can scan QR codes to verify product authenticity, earn loyalty points, and ...
How to Update Privacy Policy?
The Privacy Policy explains how user data is collected, used, shared, and protected. It includes details about the information gathered and how it is secured. Keeping the Privacy Policy updated is essential to ensure transparency and compliance with ...
How to change Profile Password?
This document provides a step-by-step guide on how to change your profile password in the Dyrect portal. The profile password is a key security feature that ensures only authorized users can access their accounts and the functionalities of the Dyrect ...
How to Add a Single Product?
Products are the items or catalogs that will be displayed to the customers. Each product typically has its own detailed page or listing where customers can view information such as descriptions, images, and specifications. These pages are designed to ...
How to Add New Customers?
The customer is the individual who is registered in the client's portal as a user. Customer can be added by the clients themselves by using their portal. They can add a customer and can also edit them if they want. Step-by-step guide on How to add ...
Recent Articles
How to whitelist domain
Domain Whitelisting & CNAME Setup (Short Guide) Below is a simple, clean guide that only explains the required CNAME changes and provides one reference video. CNAME Changes Required To whitelist your domain, please add the following two CNAME records ...
How to convert an estimate into an invoice?
Once an estimate is approved by the higher authority, it means the proposed costs and details have been accepted. After approval, the estimate can be quickly converted into an invoice to finalize the billing process. This guide walks you through each ...
How to Create a Quotation in Dyrect
Creating a quotation (estimate) in Dyrect helps you share costs with customers and get internal approval before proceeding with repairs or replacements. This guide explains each step clearly so you can generate, save, or submit quotations smoothly ...
How to Assign Tickets to an Assignee/Internal team member
Assigning tickets ensures that each support request is handled by the right team member. This feature helps streamline internal workflows and improves response times Step-by-Step Guide to Assign a Ticket Login to your Dyrect Portal. Navigate to the ...
How to create a replacement order
The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...
Dyrect Features explained in short and simple videos
Guides for connecting Dyrect with any external ecommerce platforms like Shopify, Woo Commerce, Klaviyo, Mailchimp and more...
Deliver exceptional post-sales experiences for customers.
Personalize product experiences effortlessly.
Manage and update customer information seamlessly.
Configure your account and tailor Dyrect to your business needs.
Move data into and out of Dyrect effortlessly.