Introduction

A Return Label is generated when a customer needs to ship a product back to the company for warranty claim processing, repair, or replacement.

This process allows either:

• The company to create the return shipment label directly, or

• The customer to generate the label via a secure link shared through email.

Generating a return label ensures:

• Proper tracking of the shipment

• Discounted shipping rates

• Smooth claim processing

Step-by-Step Guide to Generate a Return Label

1. Search and Open the Warranty Claim

1. Login to the Dyrect Client Portal.

2. Navigate to Service & Claims from the left panel.

3. Open the required claim (example: #WMLQDT364).

4. Go to the Shipment section.

5. Click on Generate Label (top-right corner).

6. Select Return Label from the dropdown.
   
   
   

2. Choose Return Label Type

A popup will appear with two options:

Option 1: Create Return Label

Select this if the company wants to generate the label directly.

Option 2: Request Customer via Link/Email

Select this if you want the customer to generate the label themselves.

Click Next.

OPTION A: Create Return Label (Company Creates It)

3. Confirm Shipping Details

Verify:

• Shipping From → Customer address

• Shipping To → Company warehouse address

• Product details (SKU auto-fetches)

Click:

• Create Shipment in Dyrect
  OR

• Upload Shipment (if using external tracking)
  
  
  

4. Add Package Details

Enter:

• Length

• Width

• Height

• Weight

Select the preferred shipping service (e.g., UPS Ground, UPS 3 Day Select).

Click Create Shipment.

6. Share Label

After successful generation:

• The shipping label can be downloaded.

• Share it with the customer.

• The customer must print and attach it to the package.
  
  
  
  

OPTION B: Request Customer via Link/Email

3. Generate Return Link

1. Select Request Customer via Link/Email.

2. A secure return label link will be generated.

3. You can:

   • Copy the link

   • Send it directly to the customer via email
     
     
     

4. Customer Flow

When the customer opens the link:

1. They click Generate Shipping Label.
   
   
   

2. Enter package dimensions and weight.
   
   
   

3. Select shipping service.

4. Complete payment 
   
   
   

5. Download and print the label.
   
   Sample: https://dyrect.s3.amazonaws.com/dev/client/1204/x/1agy/64a24ec3fe9a201770372303/1zxxxxxxxxxxxxxxxx.pdf
   
   

Important Notes

• Shipping rates vary based on package dimensions and weight.

• International shipments may include additional processing fees.

• The return label is valid only for the generated shipment.

• Tracking ID is auto-created after shipment generation.

Conclusion

Generating a return label through the Dyrect Client Portal ensures a streamlined and professional return process.

You can either:

• Create the shipment internally, or

• Allow customers to generate it through a secure link.

This flexibility improves customer experience and ensures accurate tracking of warranty return shipments.

FAQ

1. Can I generate a return label without payment?

If your brand has prepaid shipping enabled, payment may not be required. Otherwise, payment is mandatory.

2. Can I edit shipment details after generating the label?

No. Once generated, shipment details cannot be modified. You must cancel and recreate the shipment.

3. Can customers generate their own return label?

Yes. Use the Request Customer via Link/Email option.

4. What happens after label generation?

A tracking ID is created and visible under the Shipment section of the claim.

5. Can I upload an external tracking number?

Yes. Select Upload Shipment and enter the external tracking details.

6. Is the return label automatically emailed?

Only if you select the email option or manually share the label.