Backoffice
Shopify to Dyrect Integration – Auto Update Work Order Status
Overview This document explains how the Auto Update Work Order Status based on Shopify Order Status feature works between Shopify and Dyrect. This automation ensures that any status update done on Shopify is automatically reflected in the ...
Shopify to Dyrect Integration – Auto Warranty Registration Flow
Overview This document explains how Auto Warranty Registration works between Shopify and Dyrect. It covers the required setup in Dyrect and how customer orders on Shopify automatically create warranty registrations in Dyrect. This flow helps ...
How to change the theme colour of User App?
The User App allows customization of theme colors to match your brand identity and improve user experience. Admins can easily update the background and text colors from the Dyrect Admin Portal. To enable admins to modify the User App theme by ...
How to create a replacement order
The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...
How to create a repair order
Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, ...
How to Approve Warranty Registration?
The guide will walk you through the steps to manage approval-based warranty registrations. In this process, customer-submitted warranties remain in a pending state until reviewed and either approved or rejected by the client. Follow these simple ...
How to Edit a Warranty Registration?
Warranty registration is when customers sign up their purchased products to start the warranty coverage. This usually involves entering product details like serial numbers and purchase dates, as well as personal information like contact details. This ...
How to Import Warranty in Bulk?
Warranties on products allow users to get repairs or replacements at no extra cost, provided the product is still within the warranty period. Importing warranties in bulk helps efficiently manage and register multiple warranties at once, ensuring ...
How to Add Single Warranty from back Office?
Warranty registration allows customers to activate warranty coverage on their purchased products. This process involves entering product details like serial numbers and purchase dates, as well as personal contact information. It helps both customers ...