Backoffice
How to generate a Return Label?
Introduction A Return Label is generated when a customer needs to ship a product back to the company for warranty claim processing, repair, or replacement. This process allows either: The company to create the return shipment label directly, or The ...
How to create a replacement order
The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...
How to create a repair order
Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, ...
How to Approve Warranty Registration?
The guide will walk you through the steps to manage approval-based warranty registrations. In this process, customer-submitted warranties remain in a pending state until reviewed and either approved or rejected by the client. Follow these simple ...
How to Import Warranty in Bulk?
Warranties on products allow users to get repairs or replacements at no extra cost, provided the product is still within the warranty period. Importing warranties in bulk helps efficiently manage and register multiple warranties at once, ensuring ...
How to Add Single Warranty from back Office?
Here is the guide in the requested format: Warranty registration allows customers to activate warranty coverage on their purchased products. This process involves entering product details like serial numbers and purchase dates, as well as personal ...