How to Import Warranty in Bulk?

How to Import Warranty in Bulk?


Notes
Warranties on products allow users to get repairs or replacements at no extra cost, provided the product is still within the warranty period. Importing warranties in bulk helps efficiently manage and register multiple warranties at once, ensuring customers receive seamless service when needed.

Step-by-Step Guide for Importing Warranty in Bulk

1. Download and Upload the Warranty Template

  1. Click on ‘Warranty’, then ‘Warranty List’, and select ‘Add Warranty’.
  2. From the dropdown menu, choose ‘Import Warranty’.

  1. A new page will appear on your screen:
    • Click on ‘Download’ to download the template.
    • Once downloaded, click ‘Next’.
    • On the next page, upload the filled template and click ‘Next’ again to proceed.

2. Review and Complete the Import Process

  1. Review the details carefully.
  2. Click ‘Next’, then click ‘Import’.

  1. A confirmation message will appear. Click ‘Yes, Import’ to complete the process.

Conclusion

By following these simple steps, you can efficiently import warranties in bulk through the Dyrect client portal. This ensures that multiple warranties are registered seamlessly, saving time and improving service efficient.

FAQ

1. What format should the warranty import template be in?

The template is usually provided in Excel (XLSX) format. You must fill it exactly as per the required column structure to avoid errors during import.

2. What happens if there are errors in the template?

If the uploaded file contains incorrect or missing data, the system will show an error message indicating which row or field needs correction. You must fix the errors and re-upload the file.

3. Is it mandatory to fill every column in the template?

Some fields—like Product Serial Number, Purchase Date, and Customer Phone/Email—may be mandatory depending on your brand setup. The system will not allow import if any required field is missing.

4. Can I import warranties for different products in one file?

Yes, you can import multiple products as long as each entry is correctly filled and follows the template structure.

5. Will customers receive a notification after bulk warranty import?

Yes, if email/SMS notifications are enabled for your brand, customers will automatically receive warranty confirmation messages.

6. Can I edit warranties after importing them?

No, once warranties are successfully imported, the data cannot be edited directly. You must contact support to make any corrections.

7. Where can I view the warranties after import?

All imported warranties will appear under:
Warranty → Warranty List
You can filter them by date, product, or status.

8. Is there a limit to how many warranties I can import at once?

The system supports bulk uploads, but extremely large files may take longer to process. If needed, you can split your warranties across multiple files.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


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