How to Approve Warranty Registration?
The guide will walk you through the steps to manage approval-based warranty registrations. In this process, customer-submitted warranties remain in a pending state until reviewed and either approved or rejected by the client. Follow these simple steps to complete the process efficiently.Step-by-Step Guide for Approval-Based Warranty Registration
1. User Registers Warranty
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The customer submits the warranty registration through website or scanning QR code.
Once submitted, the warranty status is set to “Pending.”
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An email is automatically triggered to the customer with the information about their Pending Registration.
2. Client can Review these Registrations in Back Office and Approve/ Reject
Log in to the Back Office.
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From the Dashboard, go to RegistrationsClick on Warranty ID
3. Approve or Reject the Warranty
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Open the Warranty Details page.
Click on Pending for Approval
Choose one of the following actions:
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Approve: Select the checkbox to send the approved warranty certificate to the customer via email.
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Reject: Enter the reason for rejection; this message will be shared with the customer.
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Conclusion
This approval workflow allows clients to verify warranty registrations before activation. It ensures better control, clear communication, and a reliable customer experience.
Need Assistance?
If you require Dyrect to assist you with an integration, you can do so by following these steps:
- Create a support ticket by submitting a form here or email us at support@dyrect.co
- A support will reach out to you to request access to your Shopify store.
Schedule a Personalize Demo
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