Overview

This guide explains how to change the product associated with a warranty registration or permanently delete a warranty from the Dyrect Back Office.

Change the Product Associated with a Warranty

Step 1: Open the Warranty Details

1. Log in to the Dyrect Back Office.
2. Navigate to Registrations from the left-hand menu.
3. Open the Warranty tab.
4. Click the required Warranty ID to open the warranty details page.
   
   
   

Step 2: Change the Product

1. Click More Actions at the top of the page.
   
   
   
2. Select Change Product.
   
3. In the Update Product window:
   • Search for the new product using the Product ID, SKU ID, or product name.
     
     
   • Select the appropriate product from the search results.
   • Choose the required Form Category (if applicable).
4. (Optional) Enable Send email to the customer if you want to notify them about the product update.
5. Click Update Warranty to save the changes.
   
   
   

Note: The warranty will be updated with the newly selected product and its associated warranty information.

Delete a Warranty Registration

Step 1: Open the Warranty Details

1. Navigate to Registrations → Warranty.
2. Open the required Warranty ID.

Step 2: Delete the Warranty

1. Click More Actions.
2. Select Delete.
3. Confirm the deletion when prompted.

Warning: Deleting a warranty registration is permanent and cannot be undone. Ensure you verify the warranty details before proceeding.

Conclusion

The More Actions menu allows you to manage existing warranty registrations by either updating the associated product or deleting the warranty. Updating the product helps correct registration errors while preserving the warranty record, whereas deleting a warranty should only be performed when the registration is no longer required.