How to Add Single Warranty from back Office?

How to Add Single Warranty from back Office?




Warranty registration allows customers to activate warranty coverage on their purchased products. This process involves entering product details like serial numbers and purchase dates, as well as personal contact information. It helps both customers and businesses by ensuring products are covered under warranty and making warranty claims easier to process.

Step-by-Step Guide to Add a Single Warranty

1. Fill in Product and Customer Details

  1. Click on "Registration", and select ‘Add Warranty’.
  2. From the dropdown menu, choose ‘Single Warranty’.

2. Complete the Product Registration Form

  1. A new page will open. Fill in the following details:
    • Choose Product ID or Serial Number from the dropdown.
    • Select the Product Name and Product Serial Number.

  1. Complete the Product Registration Form:
    • Name*
    • Email
    • Phone Number*
    • Purchase Date
    • Upload the Invoice Copy

3. Activate the Warranty

  1. Once all the details are filled in, click on ‘Active Warranty’ in the top-right corner to activate the warranty.
  2. After activation, a new window will appear displaying the warranty certificate along with the product details, confirming that the warranty has been successfully added.

Conclusion

By following these steps, you can easily activate and register warranties for products. This process ensures that all necessary details are recorded, and the warranty certificate is generated successfully. It also provides seamless tracking and verification through the Warranty List.

FAQ

1. Can I add a warranty without a serial number?

No, a valid Product ID or Serial Number is required to register a warranty. Without it, the system cannot link the warranty to the correct product.

2. Is uploading the invoice mandatory?

Invoice upload is usually recommended but may not be mandatory for all brands. If it is required, the system will show a validation message.

3. What happens after I click “Active Warranty”?

Once you activate the warranty:

  • The warranty gets registered in the system

  • A warranty certificate is generated

  • You can view the certificate and product details immediately

4. Can I edit the details after activating the warranty?

No, once the warranty is activated and the certificate is generated, you cannot edit the details. You will need to contact support for corrections.

5. Where can I see all registered warranties?

You can view all warranties under:
Warranty → Warranty List
This section shows the product details, registration date, and warranty status.

6. Will the customer receive a confirmation email?

Yes, if email notifications are enabled for your brand, the customer will automatically receive a warranty registration confirmation email.

7. Can I add multiple warranties at once?

No, this process is for adding a Single Warranty only. For bulk uploads, a separate bulk upload option is available in the Warranty section.