Shopify to Dyrect Integration – Auto Warranty Registration Flow

Shopify to Dyrect Integration – Auto Warranty Registration Flow

Overview

Notes

This document explains how Auto Warranty Registration works between Shopify and Dyrect. It covers the required setup in Dyrect and how customer orders on Shopify automatically create warranty registrations in Dyrect.

This flow helps eliminate manual warranty entry and ensures accurate, real-time data synchronization.

Steps to Configure Integration

Step 1: Enable Shopify Integration in Dyrect

  • Go to Settings → Integrations
  • Ensure Shopify is installed and connected


Step 2: Configure Permissions

  • Open the Configuration tab
  • Enable required permissions:
    • Read Products
    • Read Orders
    • Read Customers
    • Write Products
  • Click on Grant Permission


Step 3: Enable Data Sync

  • Navigate to Data Syncing
  • Enable:
    • Product Sync
    • Customer Sync
    • Order Sync
  • Click Save
  • Run Sync Data (initial setup)

Step 4: Enable Automation Flow

Under Automation Flows:

  • Enable Auto Warranty Registration


Process Flow (Auto Warranty Registration)

Step 1: Customer Action (Shopify Side)

  • Customer visits the Shopify store
  • Selects a product
  • Completes the purchase
  • Order is created in Shopify


Step 2: Order Fulfillment (Mandatory Step)

  • Admin goes to Shopify Orders
  • Marks the order as Fulfilled

⚠️ This step is mandatory for triggering the automation


Step 3: Data Sync to Dyrect

Once the order is fulfilled:

  • Order details are synced to Dyrect
  • Customer details are created/updated
  • Product mapping is applied

Step 4: Warranty Registration Creation

  • Since Auto Warranty Registration is enabled:
    • Warranty is automatically created in Dyrect
    • No manual intervention is required


Conclusion

The Auto Warranty Registration feature automates the complete journey from order placement to warranty creation.

By enabling this flow:

  • Manual work is eliminated
  • Warranty data is accurate
  • Processing becomes faster and seamless

FAQs

1. Why is warranty not getting created?

  • Ensure the order is marked as Fulfilled in Shopify
  • Check if Auto Warranty Registration is enabled
  • Verify data sync is active

2. Is fulfillment required?

Yes, warranty creation is triggered only after the order is fulfilled.

3. Can warranty be created without automation?

Yes, but it will require manual entry in Dyrect.

4. What data is used for warranty creation?

  • Customer details
  • Product details
  • Order information from Shopify 

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


      Schedule a Personalize Demo

      Book your 30 minutes Personalised Demo with our Onboarding and Solutions Expert

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