Shopify to Dyrect Integration – Auto Update Work Order Status

Shopify to Dyrect Integration – Auto Update Work Order Status

Overview

Notes

This document explains how the Auto Update Work Order Status based on Shopify Order Status feature works between Shopify and Dyrect.

This automation ensures that any status update done on Shopify is automatically reflected in the corresponding work order in Dyrect, eliminating the need for manual updates.


Steps to Configure Integration

Step 1: Enable Shopify Integration in Dyrect

  • Go to Settings → Integrations
  • Ensure Shopify is installed and connected

Step 2: Configure Permissions

  • Navigate to the Configuration tab
  • Enable required permissions:
    • Read Orders
    • Write Orders
  • Click Grant Permission

Step 3: Enable Data Sync

  • Go to Data Syncing
  • Enable:
    • Order Sync
  • Click Save

Step 4: Enable Automation Flow

Under Automation Flows:

  • Enable Auto Update Work Order Status based on Shopify Order Status

Process Flow

Step 1: Work Order Creation (Dyrect Side)

  • A support request is created
  • In the Back Office (Dyrect), the client creates a Work Order

Step 2: Order Reflection in Shopify

  • Once the work order is created:
    • A corresponding order is visible in Shopify

Step 3: Status Update in Shopify

  • Go to Shopify Orders
  • Open the respective order
  • Update the order status (e.g., fulfilled, processing, etc.)

Step 4: Status Sync to Dyrect

  • The updated Shopify order status is automatically synced
  • The Work Order status in Dyrect is updated accordingly

Conclusion

The Auto Update Work Order Status feature ensures both Shopify and Dyrect remain in sync.

By enabling this:

  • Manual status updates are eliminated
  • Real-time tracking is achieved
  • Operational efficiency is improved

FAQs

1. Why is the work order status not updating in Dyrect?

  • Ensure the automation flow is enabled
  • Verify Order Sync is active
  • Check if the status is updated in Shopify

2. Where should the status be updated?

Status should be updated in Shopify Orders, not in Dyrect.

3. Is manual update required in Dyrect?

No, once enabled, updates happen automatically.

4. What triggers the status update?

Any status change in Shopify order triggers the update in Dyrect work order.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


      Schedule a Personalize Demo

      Book your 30 minutes Personalised Demo with our Onboarding and Solutions Expert

        • Related Articles

        • Shopify to Dyrect Integration – Auto Warranty Registration Flow

          Overview This document explains how Auto Warranty Registration works between Shopify and Dyrect. It covers the required setup in Dyrect and how customer orders on Shopify automatically create warranty registrations in Dyrect. This flow helps ...

        • How to create a repair order

          Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, ...

        • How to create a replacement order

          The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...

        • How to change the theme colour of User App?

          The User App allows customization of theme colors to match your brand identity and improve user experience. Admins can easily update the background and text colors from the Dyrect Admin Portal. To enable admins to modify the User App theme by ...

        • How to Approve Warranty Registration?

          The guide will walk you through the steps to manage approval-based warranty registrations. In this process, customer-submitted warranties remain in a pending state until reviewed and either approved or rejected by the client. Follow these simple ...