Extended Warranty Setup Guide

Extended Warranty Setup Guide

Introduction

Extended Warranty allows customers to purchase additional warranty coverage for their products beyond the standard warranty period. Through the Dyrect back office, brands can create warranty plans and display them on the warranty registration thank you page using the Extended Warranty Widget. This helps brands increase post-sales engagement and offer additional protection plans to customers seamlessly.

Step-by-Step Guide to Setup Extended Warranty

1. Navigate to Shopify Integration Settings

  1. Login to the Dyrect Back Office.
  2. Go to: Settings- Integration - shopify

  1. Open the Configuration tab.

The following permissions must be enabled:

  • Read Products
  • Read Orders
  • Read Customers
  • Write Products
  • Read Draft Orders
  • Write Draft Orders
  • Write Orders

Once enabled, click on Grant Permission.


This will redirect you to your Shopify store where you must approve the required permissions.

2. Create an Extended Warranty Plan

1. Login to the Dyrect Portal.

2. Navigate to: Contracts → Warranty Plan

3. Click on  Add Plan.

4. A new page will appear on your screen.

Fill the Required Details

  • Enter the Plan Name.
  • Select the Category as Extended Warranty.
  • Upload a Plan Image.
  • Enable Allow Auto Registration if required.

1. Configure Term Duration and Pricing

Add different warranty variants such as:

  • 6 Months
  • 1 Year Coverage
  • 2 Years Coverage

For each variant, configure:

  • Term Duration
  • Price Type
    • Free
    • Flat Rate
    • Percentage

  • Amount

    After filling all details, click Create Plan to save the warranty plan.

3. Add the Extended Warranty Widget in Warranty Form

1. Now navigate to:  Configuration → Form

Open the Thank You Page section of the Warranty Registration Form.

2. Add the Widget

  • From the left-side Elements panel, click Add Elements.
  • Select Extended Warranty Widget.
  • Drag and place the widget on the Thank You page.

The widget will display the available extended warranty plans to customers after warranty registration.


3. Save the Configuration

Click Save to publish the changes.

Conclusion

By following the above steps, you can successfully configure and display Extended Warranty plans in the Dyrect back office. This allows customers to easily purchase additional warranty protection directly after product registration, improving customer experience and increasing warranty plan adoption.

FAQ

1. Where can I create an extended warranty plan?

You can create it from:
Contracts → Warranty Plan

2. Can I create multiple warranty coverage options?

Yes, you can create multiple variants such as 6 months, 1 year, or 2 years with different pricing structures.

3. What pricing types are supported?

The system supports:

  • Free
  • Flat Rate
  • Percentage-based pricing

4. Where is the Extended Warranty Widget added?

The widget is added under:
Configuration → Form → Thank You Page

5. Can customers purchase the warranty immediately after registration?

Yes, customers can view and select available extended warranty plans directly on the Thank You page after warranty registration.

6. Is it mandatory to upload a plan image?

Yes, a plan image is required while creating the warranty plan.

7. Can I enable automatic registration for warranty plans?

Yes, you can enable the Allow Auto Registration option while creating the plan.

8. What happens after saving the widget configuration?

Once saved, the Extended Warranty Widget becomes visible on the customer-facing warranty registration thank you page.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


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