Support Tickets
How to convert an estimate into an invoice?
Once an estimate is approved by the higher authority, it means the proposed costs and details have been accepted. After approval, the estimate can be quickly converted into an invoice to finalize the billing process. This guide walks you through each ...
How to Create a Quotation in Dyrect
Creating a quotation (estimate) in Dyrect helps you share costs with customers and get internal approval before proceeding with repairs or replacements. This guide explains each step clearly so you can generate, save, or submit quotations smoothly ...
How to Assign Tickets to an Assignee/Internal team member
Assigning tickets ensures that each support request is handled by the right team member. This feature helps streamline internal workflows and improves response times Step-by-Step Guide to Assign a Ticket Login to your Dyrect Portal. Navigate to the ...
How to create a replacement order
The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...
How to create a repair order
Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, ...
How to change status of support request?
Changing the status of a support request helps track the progress of a customer’s claim or inquiry. Dyrect’s Back Office provides a simple status dropdown that allows internal teams to update ticket stages, ensuring transparency and keeping customers ...
How to Communicate with Customers on Their Support Tickets
Effective communication is essential for resolving customer support tickets quickly and professionally. Dyrect’s Back Office provides a built-in Communication panel that allows internal teams to send updates, respond to customer queries, and track ...
How to create a support & claims ticket in Dyrect?
This guide is designed for internal team members only who have access to the Dyrect Back Office. Whether you're handling customer complaints, processing warranty claims, or providing after-sales support, this step-by-step tutorial will help you ...