How to Assign Tickets to an Assignee/Internal team member
Assigning tickets ensures that each support request is handled by the right team member. This feature helps streamline internal workflows and improves response times
Step-by-Step Guide to Assign a Ticket
Login to your Dyrect Portal.
Navigate to the Support section from the left-hand menu.
Open the Ticket ID you want to assign.
Inside the Ticket Details page, locate the Assignee dropdown.
Select the team member you want to assign the ticket to.
Click Save to confirm the assignment.
What Happens Next?
An email notification is automatically sent to the assigned team member.
The assignee will only see the tickets assigned to them in their ticket list.
Tickets assigned to others will not be visible to them, ensuring clean and focused workflows.
Conclusion
Assigning tickets helps maintain accountability and ensures customer issues are managed by the appropriate person. By following these simple steps, your support process becomes more organized and efficient.
FAQs
1. Who can assign a ticket?
Any internal team member with access to the Support module can assign tickets.
2. Can I change the assignee later?
Yes. You can reopen the ticket, select a different assignee from the dropdown, and save.
3. Will the customer be notified if the assignee changes?
No. Only the internal team member assigned will receive a notification.
4. Can we customize the list of assignees?
Yes. Assignees are based on your internal account setup. You can add or manage users from the settings.
Need Assistance?
If you require Dyrect to assist you with an integration, you can do so by following these steps:
- Create a support ticket by submitting a form here or email us at support@dyrect.co
- A support will reach out to you to request access to your Shopify store.
Schedule a Personalize Demo
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