How to create a repair order

How to create a repair order


Notes

Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, and notify customers directly from the Back Office. This guide walks you through each step to create a repair order linked to any support ticket

Step-by-Step Guide to Create a repair order

1. Log in to dyrect

  1. Open your Dyrect Back Office portal.
  2. Enter your login credentials to access your account.

2. Open the support ticket

  1. Go to support section
  2. Search for and click on the relevant Ticket ID.
  3. This will take you to the Ticket Details page.

3. Go to Service Orders section

  1. On the left side panel, click on Service Orders.
  2. Inside this section, click on Repair to start creating a repair order.



4. Select the Repair Type

  1. Free
  2. Paid

5. Select the Reason of Repair

  1. Choose the Repair Reason from the dropdown.

  2. Select the Payment category

  3. Add item details

  4. If you want to send the repair details to the customer, enable the checkbox.

Note: Repair Reason is customizable based on your brand’s workflow.



6. Create a Repair order

  1. Review all details
  2. Click Create Repair.
Your repair order is now successfully created.

Conclusion

 Creating a repair order in Dyrect streamlines your service workflow by organizing repair details, part information, and customer communication in one place. It ensures transparency, faster processing, and a smooth experience for both internal teams and customers. Following these steps helps maintain accuracy and professional service handling.

FAQs

Q1. Where can I find the option to create a repair order?
You can create a repair order from the Work section inside the Ticket Details page of any support ticket.

Q2. Can I customize the repair reasons?

Yes. Repair reasons are fully customizable and can be configured.

Q4. Will the customer be notified when I create a repair order?
Yes. If you enable the “Send to Customer” checkbox, the repair details will be emailed to the customer automatically.

Q5. Can I add parts or service items to the repair order?

Yes. You can add item details such as parts, services, quantities, and rates while creating the repair order.