How to create a repair order

How to create a repair order

Notes

Creating a repair order in Dyrect helps internal teams manage service requests, track repair activities, and share repair details with customers efficiently. This feature allows you to define repair type, add reasons, include parts or service items, and notify customers directly from the Back Office. This guide walks you through each step to create a repair order linked to any support ticket

Step-by-Step Guide to Create a repair order

1. Log in to dyrect

  1. Open your Dyrect Back Office portal.
  2. Enter your login credentials to access your account.

2. Open the support ticket

  1. Go to support section
  2. Search for and click on the relevant Ticket ID.
  3. This will take you to the Ticket Details page.

3. Go to Work section

  1. On the left side panel, click on Work.
  2. Inside this section, click on Repair to start creating a repair order.


4. Select the Repair Type

  1. Free
  2. Paid

5. Select the Reason of Repair

  1. Choose the Repair Reason from the dropdown.

  2. Select the Payment category

  3. Add item details

  4. If you want to send the repair details to the customer, enable the checkbox.

Note: Repair Reason is customizable based on your brand’s workflow.



6. Create a Repair order

  1. Review all details
  2. Click Create Repair.
Your repair order is now successfully created.

Conclusion

 Creating a repair order in Dyrect streamlines your service workflow by organizing repair details, part information, and customer communication in one place. It ensures transparency, faster processing, and a smooth experience for both internal teams and customers. Following these steps helps maintain accuracy and professional service handling.

FAQs

Q1. Where can I find the option to create a repair order?
You can create a repair order from the Work section inside the Ticket Details page of any support ticket.

Q2. Can I customize the repair reasons?

Yes. Repair reasons are fully customizable and can be configured.

Q4. Will the customer be notified when I create a repair order?
Yes. If you enable the “Send to Customer” checkbox, the repair details will be emailed to the customer automatically.

Q5. Can I add parts or service items to the repair order?

Yes. You can add item details such as parts, services, quantities, and rates while creating the repair order.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


      Schedule a Personalize Demo

      Book your 30 minutes Personalised Demo with our Onboarding and Solutions Expert

        • Related Articles

        • How to create a replacement order

          The Replacement process allows service teams to provide a new or equivalent product to the customer when the original item cannot be repaired or is deemed defective beyond acceptable limits. This workflow ensures quick resolution, improved customer ...

        • Create shipment and Return/Replacement in Dyrect

          This comprehensive guide walks you through the process of handling returns within the Dyrect App, assuming a service ticket has already been created. It covers essential steps, including generating return and shipping labels, creating repair and ...

        • How to create a Warranty Claim?

          A warranty claim is a formal request to address and resolve issues with a product covered under warranty. Customers can either submit the request directly or have it handled by the client through the back-office system. This guide explains the ...

        • How to Create a Quotation in Dyrect

          Creating a quotation (estimate) in Dyrect helps you share costs with customers and get internal approval before proceeding with repairs or replacements. This guide explains each step clearly so you can generate, save, or submit quotations smoothly ...

        • How to create a support & claims ticket in Dyrect?

          This guide is designed for internal team members only who have access to the Dyrect Back Office. Whether you're handling customer complaints, processing warranty claims, or providing after-sales support, this step-by-step tutorial will help you ...