
Once an estimate is approved by the higher authority, it means the proposed costs and details have been accepted. After approval, the estimate can be quickly converted into an invoice to finalize the billing process. This guide walks you through each step clearly.
Go to Claims and support→ click on the Ticket ID (Service Number) where you created the estimate.
Following these steps allows you to easily convert an estimate into an invoice. This process streamlines the billing workflow and ensures that all necessary steps are completed for successful claim processing.
Q1. Who can convert an estimate into an invoice?
Any internal team member with access to the Billing section inside the Support module can convert an approved estimate into an invoice.
Q2. Can I convert a quotation that is still in Draft?
No. Only Approved quotations can be converted into invoices.
Draft quotations must first be sent for approval.
Q3. Can I edit the invoice after creating it?
Yes. While the invoice is in Draft, you can edit it by clicking the three dots (â‹®) and selecting Edit.
Q4. Will customers automatically receive the invoice?
Customers will receive the invoice only if you choose to share/send it.
Invoices created in draft mode remain internal until you take an action.
Q5. Can I void an invoice?
Yes. Invoices in Draft can be voided by selecting the Void option from the action menu.