Customer Portal (Self Service)
How to change the theme colour of SCM App?
The SCM App allows admins to customize theme colors to align with brand identity and improve usability for dealers and distributors. Theme settings can be updated directly from the Dyrect Admin Portal. To enable admins to change the background and ...
SCM App Permission – Dealer / Distributor Access Guide
The SCM App is designed for Dealers and Distributors to manage product movement, registrations, and related operations. Users accessing the SCM App can perform actions such as: View and manage assigned serial numbers Register products on behalf of ...
User App Permission – Customer Portal Access Guide
The Customer Portal is automatically created when a customer registers a warranty. From the Customer Portal, customers can: Register warranties View active warranty duration (months remaining) View registered products Raise claim requests Track ...
Accessing the User Portal
The Customer Self-Serve Portal allows your customers to track warranties, raise claims, and view ticket statuses. This portal is automatically set up for your users during onboarding. How to Find Your User Self-Serve Portal Link Your User Self-Serve ...