User App Permission – Customer Portal Access Guide
Here is the guide in the requested format:
The Customer Portal is automatically created when a customer registers a warranty. From the Customer Portal, customers can:
Register warranties
View active warranty duration (months remaining)
View registered products
Raise claim requests
Track support requests
To ensure customers can access the correct features in the Customer Portal, permissions must be enabled from the Dyrect Admin Portal. Any permission enabled here will reflect directly in the Customer Portal.
Step-by-Step Guide to Give Customer Portal Permissions
1. Login to Dyrect Portal
Login to the Dyrect Admin Portal using admin credentials.
2. Navigate to App Settings
Go to Settings.
Click on Customer Portal
Open User App Permission.
3. Enable Required Permissions
From the User App Permission screen, enable access as required:
Active Warranty – Allows customers to view active warranty details and duration
My Registered Products – Allows customers to see all registered products
File a Claim – Allows customers to raise warranty claims
Support Request List – Allows customers to create and track support tickets
Quotation List – Allows customers to view quotations (optional, based on brand use case)
You can enable individual permissions or use Select / Remove All if required.
4. Save the Changes
Click on Save.
The selected permissions will immediately reflect in the Customer Portal.
Conclusion
By enabling the correct User App Permissions from the Dyrect Portal, customers get seamless access to warranty registration, claims, and support features in the Customer Portal. This ensures a smooth post-purchase experience and reduces manual dependency on support teams.
FAQ
1. When is the Customer Portal created?
The Customer Portal is created automatically when a customer registers a warranty.
2. Will permission changes reflect immediately?
Yes, once permissions are saved, they are reflected instantly in the Customer Portal.
3. Can I restrict claim access for customers?
Yes, simply disable the File a Claim permission from User App Settings.
4. What happens if no permission is enabled?
The customer will be able to log in but will not see any functional modules in the Customer Portal.
5. Is it mandatory to enable all permissions?
No, permissions can be enabled based on the brand’s business requirements.
6. Who can update User App Permissions?
Only admin or users with Settings access can update User App Permissions.
Need Assistance?
If you require Dyrect to assist you with an integration, you can do so by following these steps:
- Create a support ticket by submitting a form here or email us at support@dyrect.co
- A support will reach out to you to request access to your Shopify store.
Schedule a Personalize Demo
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