Accessing the User Portal
The Customer Self-Serve Portal allows your customers to track warranties, raise claims, and view ticket statuses. This portal is automatically set up for your users during onboarding.
How to Find Your User Self-Serve Portal Link
Your User Self-Serve Portal link is derived from your client portal link.
If your client portal link is:
https://<subdomain>.client.dyrect.co/client
Then your self-serve portal for users link will be: https://<subdomain>.client.dyrect.co/client
This information is communicated to users via email during the onboarding process; it can also be embedded on your website for a seamless post-purchase experience.
If you have any questions, feel free to reach out to support at support@dyrect.co
Need Assistance?
If you require Dyrect to assist you with an integration, you can do so by following these steps:
- Create a support ticket by submitting a form here or email us at support@dyrect.co
- A support will reach out to you to request access to your Shopify store.
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