Email whitelisting allows Dyrect to send emails on behalf of your domain while ensuring proper email authentication and delivery. This setup requires connecting your email domain in the Dyrect Client Portal and configuring DNS records with your domain provider.

Step 1: Log in to Dyrect Back Office

1. Log in to your Dyrect Client Portal.

2. Navigate to Settings → Email Domains.
   
   
   

Step 2: Connect an Email Domain

1. Open the Email Domains section.

2. Click Connect Email Domain.

3. A modal window will appear requesting the following information:

Resulting Sender Email:

4. Enter the required details.

5. Click Continue.
   
   
   
   

Step 3: DNS Verification (CNAME Records)

1. After clicking Continue, Dyrect will generate the required DNS records.

2. The system will display one or more CNAME records.

3. These records must be added to your domain's DNS settings.

4. Once the records are added, Dyrect will verify the domain automatically.

5. The domain status will change to Verified after successful verification.
   
   
   

Step 4: How to Add DNS Records

Access Your DNS Provider

Log in to the platform where your domain DNS is managed.

Common providers include:

• GoDaddy

• Namecheap

• Cloudflare

• Hostinger

• Bluehost

Open DNS Management

Navigate to one of the following sections:

• Domain Settings → DNS Management

• DNS Records

• Advanced DNS

• Zone Editor

Add DNS Records Shared by Dyrect

Add all DNS records exactly as provided by Dyrect.

Depending on your configuration, records may include:

• SPF Records

• DKIM Records

• DMARC Records

• MX Records

• TXT Records

• CNAME Records

These records are required to:

• Verify domain ownership

• Authenticate outgoing emails

• Improve email deliverability

• Reduce spam and spoofing risks

Save DNS Changes

After adding all records:

1. Save the changes.

2. Verify that all records have been entered correctly.

Wait for DNS Propagation

DNS updates can take up to 24 hours to propagate globally.

During this period:

• Domain verification may remain pending.

• Email authentication services will gradually become active.

Step 5: Set as Default and Activate

Once the domain status shows Verified:

1. Open the Actions menu for the verified email domain.

2. Click Set as Default.

3. Mark the email configuration as Active.
   
   
   

Result

After successful verification and activation:

• All outgoing emails from Dyrect will use the configured sender address.

• Email authentication will be enabled.

• Email deliverability and sender reputation will improve.

Example

Configured Domain: warranty.com

Sender Prefix: neurowarranty

Sender Email: support@neurowarranty.com

All future system emails will be sent using this verified sender address.

Conclusion

By completing the email domain connection and DNS configuration process, your organization enables secure and authenticated email delivery through Dyrect. Proper DNS setup ensures reliable email communication, improves inbox placement, and protects your domain from unauthorized email usage.

Frequently Asked Questions (FAQ)

1. How long does domain verification take?

Domain verification typically completes within a few minutes after the DNS records are added. However, depending on your DNS provider, propagation can take up to 24 hours.

2. What should I do if my domain remains in "Pending Verification" status?

Please verify that:

• All DNS records have been added exactly as provided by Dyrect.

• There are no typos in the Host Name or Value fields.

• DNS propagation has completed.

If the issue persists after 24 hours, contact Dyrect Support.

3. Can I use an existing business domain?

Yes. You can connect any domain that you own and manage, provided you have access to update its DNS records.

Example:

• support@yourcompany.com

• warranty@yourcompany.com

• notifications@yourcompany.com

4. What is a Sender Prefix?

A Sender Prefix is the part of the email address before the "@" symbol.

Example:

If:

• Root Domain = neurowarranty.com

• Sender Prefix = support

Then the sender email becomes: support@neurowarranty.com

5. Why are DNS records required?

DNS records are used to:

• Verify ownership of the domain

• Authenticate outgoing emails

• Improve email delivery rates

• Prevent email spoofing and phishing

6. Can I connect multiple email domains?

Yes. Multiple email domains can be connected and verified. You can choose which verified domain should be set as the default sender.

7. What happens if I do not set the domain as Default and Active?

The verified domain will not be used for outgoing emails until it is marked as both:

• Default

• Active

8. Which DNS providers are supported?

Dyrect works with any DNS provider that allows DNS record management, including:

• GoDaddy

• Namecheap

• Cloudflare

• Hostinger

• Bluehost

• AWS Route 53

• Google Domains (where available)

• Other custom DNS providers

9. Will my website be affected when I add these DNS records?

No. Adding the required email authentication records does not affect your website's availability or functionality.

10. Who should I contact if I need help with the setup?

If you encounter any issues during configuration or verification, please contact the Dyrect Support Team and share:

• Your domain name

• Screenshots of the DNS records added

• Any error messages displayed in the Client Portal