How to Track History of Codes?

How to Track History of Codes?

NotesTracking tag history in Dyrect allows you to monitor the activity and status of each tag, providing valuable insights into product authentication, warranty activation, and customer interactions. By following a few easy steps, you can view detailed information about each tag’s history and ensure seamless tracking throughout its lifecycle.

Step-by-Step Guide to Track History of Codes

1. Navigate to Search a Tag

  • Click on ‘Tags’ in the menu.
  • Select ‘Search a Tag’.

2. Viewing Tag Details

  • Enter the product serial number in the search bar.
  • Click on ‘Search’.
  • You will then be able to view the following tag details:
    • Batch ID
    • Warranty Information
    • First Scan Date
    • Post-Scan Date
    • Coordinates
    • Tracking ID
    • IP Address
    • Operating System (OS), and more.


Conclusion

By following these simple steps, you can efficiently track the history of tags in Dyrect and access critical information such as batch ID, warranty status, scan dates, and more. This ensures seamless monitoring and management of your product tags throughout their lifecycle.

FAQ

1. What is tag history in Dyrect?

Tag history provides complete tracking information for a serialized code, including scans, warranty activation, user details, and system logs.

2. What details can I view under tag history?

You can view:

  • Batch ID

  • Warranty information

  • First scan date

  • Post-scan date

  • GPS coordinates (if captured)

  • Tracking ID

  • IP address

  • Device/Operating System details

  • User information (if registered)

3. Do I need the full serial number to search a tag?

Yes. Enter the complete and correct serial number to retrieve accurate tag history.

4. Can I search tag history using the QR code?

Yes. If your system supports scanning from the portal, you may scan the QR code directly to fetch history. Otherwise, enter the serial number manually.

5. Will tag history show if the product warranty has been activated?

Yes. The warranty activation status and activation date—if applicable—will be visible in the tag details.

6. Can I track the location from where the tag was scanned?

Yes. If GPS access was granted at the time of scanning, the coordinates will be shown in the tag history.

7. What does “Post-Scan Date” mean?

It refers to the date when additional actions were performed after the first scan—such as form submission, warranty registration, or loyalty redemption.

8. Why am I unable to find tag history for a serial number?

Common reasons include:

  • Incorrect or incomplete serial number entered

  • Tag not yet scanned or used

  • Tag not generated in the system

  • Tag belongs to another brand or product

9. Can I view who scanned the tag?

Yes. If the customer scanned the QR and submitted details, the user information will appear in the tag history.

10. Will reassigning a tag affect its history?

No. Reassigning tags only changes the batch grouping. The tag’s previous scan history remains intact.

11. Can I export tag history?

If enabled in your portal, tag history can be exported. Otherwise, this feature may not be available for your account.

12. Is the tracking information updated in real-time?

Yes. Once a QR code is scanned or a form is submitted, the system updates the history instantly.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


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