Managing Your Dyrect Plan and Credits

Managing Your Dyrect Plan and Credits

This guide provides an overview of how credits work within Dyrect, including consumption rates, pricing tiers, overage policies, and plan management.

What acts as a Credit?

Credits are the currency used to perform core actions within the Dyrect platform. The table below outlines how credits are consumed per action:


Action

Credit Cost

Product Registration (Successful)

1 Credit

Claims and Support Tickets

1 Credit

Repair/ Replacement/ Refunds/ Shipping

1 Credit

Plans and Pricing

Dyrect offers monthly plans tailored to your volume needs. You can select a credit limit (100 to 5000) across three different pricing tiers: Registration, Claims, or Claims Pro.


Below is the monthly pricing breakdown based on your credit needs and selected tier:

Monthly Credits

Register Tier

Claims Tier

Claims Pro Tier

100

$19

$49

$149

300

$51

$81

$181

500

$77

$107

$207

1000

$139

$169

$269

5000

$693

$723

$823



The Free Tier


Dyrect offers a Free Tier which includes 50 credits per month.
  • No Overages: Overages are not permitted on the Free Tier.

  • Service Halt: If you consume all 50 credits, services will stop immediately until the next billing cycle resets your credits.

Managing Overages

For paid plans, we understand that business volume can fluctuate. If you exceed your monthly credit limit, Dyrect allows for overages so your operations continue without interruption.

  • Cost: Overage credits are charged at $0.20 per credit.

  • Billing: Overage charges are calculated at the end of the month and added to your next billing cycle's invoice.

Credit Renewal and Rollover

  • Renewal: Credits are renewed at the start of every monthly billing cycle.

  • No Rollover: Unused credits do not roll over to the next month. It is a "use it or lose it" system.

Upgrading and Downgrading Plans

You can change your plan at any time to suit your changing needs. Here is how your credit balance and billing are affected:


Upgrading: When you upgrade, your usage limit increases immediately, but your "consumed" amount for the current cycle remains the same.


QuoteExample: You are on a 100-credit plan and have used 30 credits (Usage: 30/100). You upgrade to the 300-credit plan. Your new usage status is immediately 30/300.


Downgrading: When downgrading, your limit decreases. If you have already used more credits than the new plan allows, the difference is treated as an overage.


Example: You are on a 300-credit plan and have used 110 credits (Usage: 110/300). You downgrade to the 100-credit plan. Your usage is now 110/100. The 10 excess credits will be billed as overage in the next cycle.

Downgrading to Free Tier If you downgrade from a paid plan to the Free Tier and have already consumed more than the Free Tier limit (50 credits), your services will stop immediately.


Checking your Credit Balance

You can view your current credit balance, usage history, and plan details at any time by navigating to the Plans and Billing section in your dashboard.

    Need Assistance?

    If you require Dyrect to assist you with an integration, you can do so by following these steps:

    1. Create a support ticket by submitting a form here or email us at support@dyrect.co
      1. A support will reach out to you to request access to your Shopify store.


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