How to customize the status of support Tickets

How to customize the status of support Tickets

The Business Portal allows admins to customize support ticket statuses to match their workflow. You can create, edit, and manage different status labels along with their colors and types to streamline ticket handling. To enable admins to create and manage custom statuses for support tickets, improving workflow tracking and visibility.


Step-by-Step Guide to Customize Ticket Status

Step 1: Login to Dyrect Portal

Login to the Dyrect Admin Portal using your admin credentials.

Step 2: Navigate to Business Portal Settings

  • Go to Settings
  • Click on Business Portal
  • Open General Settings

Step 3: Open Status Section

  • Scroll to the Status section
  • Click on Support Tickets

Here, you will see the list of existing statuses.


Step 4: Add a New Status

  • Click on + Add Status
  • Enter the Status Name
  • Select the Status Type (e.g., New, In-Progress, Completed, Closed, etc.)
  • Choose the Background Color
  • Select the Text Color
  • Add a Status Description (optional)


Step 5: Save the Status

Click on Add to create the new status.

Step 6: Manage Existing Statuses

  • View all created statuses in the list
  • Use the Action (⋮) menu to edit or update existing statuses


Conclusion

Customizing support ticket statuses helps align the system with your internal workflows, improves tracking, and enhances clarity for teams handling support operations.