How to add service centers?

How to add service centers?

Notes

Service Centers allow businesses to manage repair, support, and service operations efficiently. You can assign specific brands and products to each service center and maintain their contact and location details for better service tracking.

Step-by-Step Guide to Add Service Centers

1. Navigate to Service Centers

  • Click on Settings from the left menu.
  • Go to Business Portal.
  • Select General Settings.
  • Scroll to the Service Centers section.


2. Add a New Service Center

  • Click on the + Service Center button.
  • Select Add Service Center from the dropdown.

3. Fill in Service Center Details

A form will appear where you need to enter the following details:

  • Center Name – Name of the service center
  • Contact Person Name – Person responsible at the center
  • Brands – Select applicable brands
  • Products – Assign products handled by this center
  • Address – Complete address of the service center
  • City, State, ZIP Code, Country – Location details
  • Mobile Number / Landline – Contact numbers
  • Email – Official email ID
  • Fax (Optional) – If applicable
  • Unique Reference ID – Unique identifier for the service center


4. Save the Service Center

  • After filling all required fields, click on Save Changes.
  • The service center will be added and visible in the list.


Conclusion

By following these steps, you can easily add and manage service centers in the Dyrect platform. Proper configuration ensures smooth handling of service requests and better operational efficiency.

FAQ (Frequently Asked Questions)

1. Where can I add a Service Center in the Dyrect platform?

Go to Settings → Business Portal → General Settings → Service Centers, then click on + Service Center.

2. Is it mandatory to fill all fields while adding a Service Center?

No, only fields marked with (*) are mandatory. However, adding complete details is recommended.

3. Can I assign multiple brands and products to one Service Center?

Yes, you can assign multiple brands and products based on the service center’s scope.

4. Can I edit or update a Service Center later?

Yes, you can update service center details anytime from the Service Centers list.

5. Why am I unable to add a Service Center?

This may be due to insufficient permissions. Please contact your system administrator.

6. Will the Service Center be available immediately after saving?

Yes, once saved, it will appear instantly in the Service Centers list