1. How do I add a new field to a form?

Open the Form Builder, select the required field type, add it to the form, configure its settings, and save the changes.

2. How do I make a field mandatory?

Open the field settings and enable the Required option. Users will then need to complete the field before submitting the form.

3. Can I add a dropdown field?

Yes. You can add a dropdown field and define the options that users can select from.

4. Can I create a State and City dependent dropdown?

Yes, if dependent dropdown functionality is enabled for the form. The City options can be configured based on the selected State.

5. Why are my City dropdown options not changing when I select a State?

Check whether the State and City fields are correctly mapped and whether the values are configured consistently. Also verify that the dependent-field conditions have been saved correctly.

6. Why are my Form Builder changes not showing on the live form?

Make sure the changes have been saved and published. If the issue continues, refresh the page or test the form in Incognito/Private mode to rule out browser cache issues.

7. Why is a field not appearing on the form?

Check whether the field is enabled, hidden, or controlled by conditional logic. Also make sure the latest form changes have been saved and published.

8. Why is a required field allowing users to continue without entering data?

Check the field configuration and confirm that the Required option is enabled. Save and publish the form after making the change.

9. Can I add validation to a field?

Yes. Field-level validation can be configured based on the options available for that field type, such as email, phone number, or required-field validation.

10. Why is the form not accepting a valid value?

Check the validation rules configured for the field. Incorrect formatting, character limits, or other validation conditions may prevent submission.

11. Why is the form not submitting?

Check whether all required fields have been completed and whether any validation errors are displayed. If everything is correct, test the form in Incognito/Private mode.

12. Why is the form showing the wrong language?

Check the language configuration of the form. If only certain buttons or labels are appearing in the wrong language, the issue may require technical/front-end investigation.

13. Why is the phone number field showing the wrong country by default?

The default country may be configured in the form, or the displayed country may be influenced by browser/device settings. Test the form in Incognito/Private mode or another browser.

14. Can I change the font, color, or alignment of the form?

You can modify the styling options available in Form Builder. Changes that are controlled by the website's front-end may require technical/front-end support.

15. Why is the dropdown arrow or field alignment looking incorrect?

This can be related to front-end styling or the website where the form is embedded. If the issue is not configurable through Form Builder, it should be reviewed by the front-end/technical team.

16. Why is a conditional field not appearing?

Check the condition configured for the field and make sure it is linked to the correct field and value. Save and publish the form after making any changes.

17. Can I edit a form after it has already been published?

Yes. You can update the form configuration and publish the changes. Always test the live form after making updates.

18. Why is my old form version still appearing?

Verify that the correct form is published and embedded on the website. If the correct version is already published, test the page in Incognito/Private mode to rule out caching.

19. What should I do if the form is completely blank or not loading?

First refresh the page and test it in Incognito/Private mode. If the issue continues, verify the form embed and share the form URL and screenshot with the technical team.

20. What information should I provide when reporting a Form Builder issue?

Please provide the form name, form URL, screenshot/video, expected behavior, actual behavior, and steps to reproduce the issue. This helps the technical team investigate the issue quickly.