How to create a Warranty Claim?
A warranty claim is a formal request to address and resolve issues with a product covered under warranty. Customers can either submit the request directly or have it handled by the client through the back-office system.
This guide explains the process for creating a warranty claim in simple steps.
Steps to Create a Warranty Claim:
1. Creating a New Service Ticket
- Click on Tickets Under Warranty.
- On the top-right corner of the Tickets page, click on the Create Service Ticket button.
2. Entering the Serial Number
- A page will open on right side of the page.
- Enter the product’s Serial Number or Warranty ID.
- Click the Search button.
- The system will display the customer’s details on the right-hand side for quick reference and click Next.
3. Providing Required Details
- Fill in the necessary fields to complete the warranty claim":
- Description of the Issue.
- Upload Image (Option)
- Priority: Select the urgency level of the request from the dropdown menu. The available options are
- Low
- Medium
- High
- Urgent
- After entering all the required information, click the Create button.
Conclusion
By following these simple steps, you can create a warranty claim quickly and efficiently. Ensure all the details are accurate to avoid delays in processing the request.
Need Assistance?
If you require Dyrect to assist you with an integration, you can do so by following these steps:
- Create a support ticket by submitting a form here or email us at support@dyrect.co
- A support will reach out to you to request access to your Shopify store.
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